Conflict Responses

Comment l'animer

1. 1

   Prompt participants to recall conflicts they've experienced, either in the current team or elsewhere.

2. 2

   Have them reflect individually, noting significant conflicts from the past and writing them down.

3. 3

   Encourage confidentiality by suggesting they avoid naming specific individuals involved in the conflicts.

4. 4

   Ask participants to rate each conflict on a scale from 1 to 3, with 1 being well-handled and 3 poorly handled.

5. 5

   Facilitate a group discussion based on the rankings, identifying common themes and responses.

6. 6

   Use insights from the discussion to create a set of guidelines for managing future conflicts.

7. 7

   Conclude with a summary of the discussed strategies and how to implement them.

Conseils

• Create a safe space for sharing by ensuring participants know that their contributions will be treated respectfully.

• Encourage participants to focus on their feelings and learning rather than blaming others.

• Be prepared to guide the conversation toward constructive outcomes rather than dwelling on negative experiences.

Variantes

You can adapt the method by using role-playing scenarios to simulate conflict situations based on the issues discussed.