The 5 Whys

Come eseguirlo

1. 1

   Identify and clearly write the problem statement in a visible area.

2. 2

   Give each participant five sticky notes and ask them to number them 1 through 5.

3. 3

   Instruct participants to consider why the problem exists and write their initial response on sticky note 1.

4. 4

   Have participants ask why their previous answer is true, writing the next response on sticky note 2.

5. 5

   Continue this process until all five sticky notes are filled.

6. 6

   Create a wall display with the problem statement and a column for each participant's answers, ordered from 1 to 5.

7. 7

   Review the responses as a group, noting patterns and differences, and discuss.

8. 8

   Facilitate a consensus-building session to identify the most insightful 'whys' and rewrite them on new sticky notes for a final display.

Suggerimenti

• Encourage honesty and openness during the process to ensure valuable insights.

• Remind participants to focus on immediate responses to avoid jumping to conclusions.

• Be flexible with the number of 'whys' if deeper exploration is needed.

Variazioni

While typically five 'whys' are used, feel free to extend the questioning until the group reaches a meaningful understanding. Adapt the method for individual reflection before group discussion for a different dynamic.