Scaling Questions
Scaling Questions is a solution-focused facilitation technique that uses a simple 1–10 scale to make subjective, intangible experiences concrete and discussable. Instead of debating abstract positions, participants locate themselves on a scale — which immediately reveals the spread of views, opens curiosity about differences, and shifts conversation from problem description to resource identification. Fast to run, surprisingly deep in output.
Comment l'animer
- 1
Define the dimension to be scaled clearly. Good dimensions: current confidence in the plan, team cohesion right now, alignment on the goal, readiness for change. Avoid vague or loaded dimensions.
- 2
Ask participants to independently mark their rating (1 = low / 10 = high) before any discussion — on paper, sticky notes, a physical line on the floor, or a digital poll.
- 3
Reveal all ratings simultaneously (or read them out) to show the distribution without anchoring to one person's answer.
- 4
Start with the insight, not the gaps: 'We have a range of 4–8. What is already in place that puts the highest rater at an 8?'
- 5
Explore movement: 'What would it take to move one point higher? What small change would shift a 5 to a 6?'
- 6
If ratings are clustered, ask: 'What keeps it from being a 10? What would we need to change?'
- 7
Close by converting insights into concrete next steps or agreements.
Conseils
The scale is a conversation starter, not a measurement tool — don't overanalyse the numbers themselves.
Always ask about resources first ('what makes it a 5 and not a 1?') before asking about gaps.
Use anonymous digital voting (Mentimeter, Slido) in large groups or when psychological safety is low.
Scaling works especially well at the start of a session (temperature check) or end of a session (readiness/commitment check).
Combine with Circular Questions: 'What do you think your manager would rate this? Why?'
Variantes
Physical scaling line: draw a line on the floor with tape (1 at one end, 10 at the other) and ask participants to stand on their number — visible, embodied, and great for energy. Multi-dimensional radar: scale 4–6 dimensions simultaneously and create a team radar chart. Team agreement check: use scaling to gauge consensus before a decision ('How committed are you to this plan?').
Contextes d'utilisation
Méthodes associées
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