The 5 Whys
The 5 Whys method helps teams uncover the root cause of a problem by repeatedly asking 'why?' This technique encourages deeper analysis and understanding, leading to more sustainable solutions.
How to run it
- 1
Identify and clearly write the problem statement in a visible area.
- 2
Give each participant five sticky notes and ask them to number them 1 through 5.
- 3
Instruct participants to consider why the problem exists and write their initial response on sticky note 1.
- 4
Have participants ask why their previous answer is true, writing the next response on sticky note 2.
- 5
Continue this process until all five sticky notes are filled.
- 6
Create a wall display with the problem statement and a column for each participant's answers, ordered from 1 to 5.
- 7
Review the responses as a group, noting patterns and differences, and discuss.
- 8
Facilitate a consensus-building session to identify the most insightful 'whys' and rewrite them on new sticky notes for a final display.
Tips
Encourage honesty and openness during the process to ensure valuable insights.
Remind participants to focus on immediate responses to avoid jumping to conclusions.
Be flexible with the number of 'whys' if deeper exploration is needed.
Variations
While typically five 'whys' are used, feel free to extend the questioning until the group reaches a meaningful understanding. Adapt the method for individual reflection before group discussion for a different dynamic.
Where it fits
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Try it freeMethod descriptions on Workshop Weaver are original content written by our team, based on established facilitation practices. This method was inspired by work from Gamestorming.