Conflict Responses
This workshop guides teams through reflecting on past conflicts to establish effective conflict management guidelines. Utilizing the Thomas-Killman model, participants analyze their experiences and develop strategies for future situations.
How to run it
- 1
Prompt participants to recall conflicts they've experienced, either in the current team or elsewhere.
- 2
Have them reflect individually, noting significant conflicts from the past and writing them down.
- 3
Encourage confidentiality by suggesting they avoid naming specific individuals involved in the conflicts.
- 4
Ask participants to rate each conflict on a scale from 1 to 3, with 1 being well-handled and 3 poorly handled.
- 5
Facilitate a group discussion based on the rankings, identifying common themes and responses.
- 6
Use insights from the discussion to create a set of guidelines for managing future conflicts.
- 7
Conclude with a summary of the discussed strategies and how to implement them.
Tips
Create a safe space for sharing by ensuring participants know that their contributions will be treated respectfully.
Encourage participants to focus on their feelings and learning rather than blaming others.
Be prepared to guide the conversation toward constructive outcomes rather than dwelling on negative experiences.
Variations
You can adapt the method by using role-playing scenarios to simulate conflict situations based on the issues discussed.
Where it fits
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Try it freeMethod descriptions on Workshop Weaver are original content written by our team, based on established facilitation practices. This method was inspired by work from SessionLab. Licensed under CC BY-SA 4.0.